Privacy policy

This Privacy Notice explains how The Sample Sale Guys collect, use, disclose and otherwise process Personal Information. (defined below)

This Privacy Notice describes the Personal Information we may collect from you, the reason we collect it, how we use it and with whom we may share it.

Updates to This Privacy Notice

We may make changes to this Privacy Notice, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Privacy Notice, we will notify you by posting the updated Privacy Notice on our website, and we will update the effective date at the end of this Privacy Notice.

When does this Privacy Notice apply?

This Privacy Notice applies to the Personal Information we collect and use when you:
• visit, shop and interact with our websites and any other site where this Privacy Notice is posted
• visit us in person at one of our event locations
• make a purchase directly from us
• participate in a promotion and/or contest, and communicate with us by telephone, email, social media or other means

Many of your favourite luxury brands are sold by independent retailers operating within The Sample Sale Guys events. This Privacy Notice does not apply to the privacy practices of these independent retailers as they have their own privacy policies that govern their use of your information. The Sample Sale Guys may also have access to the information you share with these retailers as they utilize The Sample Sale Guys’ point of sale system. This Privacy Notice will apply to our use of that information.


Personal Information is information about an identifiable individual. It does not include your business contact information, or anonymous or aggregate information which does not identify you.

For the most part, The Sample Sale Guys collects information about you when you give it directly to us. For example, when you set up a The Sample Sale Guys profile, make a purchase, participate in an event, promotion or contest or reach out to us. Like many companies, we automatically collect technical data when you interact with our websites and other technologies.


The Sample Sale Guys collects Personal Information in the following ways:
• When you use our websites: when you make an online purchase, create a profile, browse our website and interact with our online features (such as chat, messaging, commenting or rating)
• When you provide it to us directly: when you make a purchase, participate in our personal shopping services, use our services, interact with The Sample Sale Guys employees, participate in a promotion or event, enter a contest, submit your resume and job application
• When you communicate with us: in person, by mail, over the telephone through our websites or in any other direct manner, including social media;
• When you visit our stores: through video surveillance used in and around our locations, use of our wifi services;
• From The Sample Sale Guys family of brands and companies: we may obtain or receive certain types of customer information from our affiliates and related companies; and
• From third parties: we may receive information from other sources, for example from our luxury brand and promotional partners.


The Sample Sale Guys collects Personal Information in the following ways:
• Profile information: If you create a profile with The Sample Sale Guys, we may collect your name, address and other contact details. We use this information to register you and maintain your profile.
• Purchase information: In store, at check out, you may be asked to provide certain contact information (such as your name and e-mail address). We may collect information about your purchase habits and preferences; we use this information to better understand your preferences and needs, and to provide you exclusive offers and access to programs and to facilitate your interactions with our sales associates, and to enrich your experience in our stores, and on our website. We also use this information to establish and maintain a record of your purchase history, to create customer accounts and process returns.
• Video and audio information: We collect images as well as video recordings of individuals who visit our event locations or make inquiries. We use this information to deter theft and to enhance the safety and security of our premises.
• Employment information: We collect information contained in your CV and career applications. We use this information to review and evaluate applications.

We collect and use the above information to allow The Sample Sale Guys to provide, manage and improve our products and services and to understand your needs. We also use this information to inform you about products, services, special offers, programs, contests, promotions or events that The Sample Sale Guys reasonably believes may be of interest to you.

Lastly, we use this information to respond to your inquiries, requests and / or complaints.


Your information may be shared or disclosed with affiliated and non-affiliated third parties to assist The Sample Sale Guys in providing its products, services and for other purposes identified in this Privacy Notice. Your information may also be disclosed to a government or regulatory agency as required by law. The Sample Sale Guys does not knowingly collect information of children 13 or under.


The security of your Personal Information is important to us. We use reasonably appropriate security measures to protect your Personal Information against unauthorized use, access, modification, destruction or disclosure. We require our third party service providers to use similar safeguards to those we use.

Opt-out of Facebook Custom Audiences

Adjust your social advertising settings at, use the opt-out features in the Facebook advertisement, or contact us.

Opt out of Google analytics and targeted advertising

Go to or through the Google opt-out browser add-on located at

Opt-out of online-targeted ads

Network Advertising Initiative at,
Digital Advertising Association of Canada at
Opting out in this manner will not prevent advertising from appearing online, but such advertising will not be targeted based on your activities and interests.

Opt-out from receiving The Sample Sale Guys eNewsletters and other promotional emails from The Sample Sale Guys

If at any time you would like to stop receiving promotional emails from The Sample Sale Guys, you may unsubscribe from receiving The Sample Sale Guys promotional emails at any time by clicking “unsubscribe” in an email.
Or by contacting us at: [email protected]
Please note The Sample Sale Guys may still send you non-promotional emails regarding our business relationship.

Opt-out of sharing geolocation information

You may choose not to provide your location to us by customizing your mobile device settings to prevent sharing of location information. You may also prevent the sharing of device location information by disabling Bluetooth on your device, turning your device on to “airplane mode” or turning your device off.
If you opt-out or disable the geo-location function, some features of our websites may not function properly (i.e. If you reside in Quebec, you may need to manually select French as your language preference rather than French automatically displaying).

Update or correct my Personal Information

You can also update or request your information be corrected by emailing [email protected]

Speak with Customer Service

You can reach our Customer Care team at: Tel: 416-477-2737 , Email: [email protected]


The Sample Sale Guys is committed to treating you with the greatest respect and consideration, and providing the highest level of service.

Left Menu Icon